TECHNICAL SUPPORT & TROUBLESHOOTING

If technical support is required, please provide the following information in your email to us.  We will do our best to address your issues as quickly as we can.  (If your inquiry is in regards to the API/SDK, you can disregard the following questions.)

• Serial Number?
• Default network settings are correct (see image to right)?
• Tested input voltage & current?
• Are you able to see the black user-interface in your browser?
• Do the roll/pitch values change when moving the sonar?
• Do you hear a "clicking" sound when you engage the "Play Button"?

Please use the form below to submit your inquiry or email us at support@sonoptix.com.